After spending some time in the UK last week, I have flown to Paris in anticipation for LeWeb. Before I came to Paris, I got invited to mentor and support startups on Seedcamp Paris, one day before the conference starts. I immediately accepted the offer as I love supporting entrepreneurs and helping then succeed.
The startup equivalent of the Oscars has taken place during the last week of November. And Live Agent had the privilege to be chosen into the Top 5 Digital startups in Slovakia.
What does it take to scale your business and be successful globally? How can a European company promote and do business worldwide? What are the secret sauces? These, and many other questions have been answered by us and others on the biggest Eastern European Startup Summit in Belgrade, Serbia in in the mid-November, attended by 400 people.
We had the privilege to be part of the panel focused on growing and scaling your business from Europe to the global market. After a very lively discussion about the differences between the mentalities of nations and different approaches to marketing and sales (direct offices vs. resellers, inbound vs. outbound global marketing) we think that the attendees got a better idea about the topic.
What can be better that two and a half thousand people excited about startups and innovative technologies under one roof? Thats easy. Being able to pitch in front of them and then receive feedback from experts in their fields Colette Balou and the famous Dave McClure.
It was a very busy week in New York in mid-October. The Social Week was being held and journalist, bloggers and other attendees were all invited to come to the official Startup Networking Mixer NY Beta. We were lucky enough to be able to sponsor this event and spread the word about us a little bit also on the East Coast.
Reports is a really strong tool for getting more insight into the operations of your support desk. With Reports you can easily monitor the activity of your support team and effectively plan your HR needs.
We, at Live Agent,are really excited that a company like The Travelling Photo Booth is one of our customers. Curious about their success we asked Jacob and Matt a couple of questions to help us better understand their customer support secrets.
In today’s Tip of the week we‘ll take a look on the Community forum. Encourage your customers to help themselves using a forum and manage their entries in an easy way.
Welcome back to Tip of the week series. Today we will take a deeper look on Chat invtiations. Using this feature you can start engaging with customers or better said encourage them to finish important steps on your website.